AI sales replies and approvals

How AI assistance works

Depending on the enabled features, Comflo can suggest a reply in a chat, extract order details or prepare an action for review. Product prices, totals, discounts and payment details come from Comflo's data rather than being calculated by the model.

Review before sending or approving

• Check product, quantity and variant details.
• Confirm the reply does not invent availability, delivery time or policy.
• Verify any proposed order against the conversation.
• Use the approval queue for actions that require a staff decision.
• Take over the conversation when the customer request is unclear.

Control the agent

The AI Agent page shows live conversations, items needing attention and recent decisions. Owners can use the available control to pause or change the send mode when a human should handle replies.