WhatsApp automations
Build guided replies that run when customers choose buttons or options.
In Comflo: Marketing → Automations
Last reviewed against the Comflo product on November 9, 2026.
Create an automation
- 1Open Marketing → Automations.
- 2Create a flow and give it a clear internal name.
- 3Choose the approved message template that starts the interaction.
- 4Add steps and button responses in the order customers should see them.
- 5Test every branch and fallback.
- 6Launch the automation only after the linked template is approved.
Manage live automations
The list shows automations that can be edited, launched, duplicated, archived or deleted. Archive an old flow before replacing it so staff do not accidentally use two versions.
Related guides
WhatsApp templates and campaignsSend an approved message to a selected customer audience and review results.Chats and quick repliesWork together in the shared inbox and turn conversations into orders.AI sales replies and approvalsUnderstand suggested replies, AI order drafts, approval queues and the off switch.