Orders & selling
Manage orders
Review order details, update fulfilment and payment status, and keep an audit trail.
In Comflo: Sell → Orders
Last reviewed against the Comflo product on November 9, 2026.
Handle a new order
- 1Open Sell → Orders and select the order.
- 2Check the customer, source, items, quantities, options, discount and delivery fee.
- 3Confirm the payment status and payment method.
- 4Add an internal note or tracking reference when needed.
- 5Move the order through the appropriate status as work progresses.
- 6Generate or share a receipt when the order is confirmed.
Status and note history
Comflo records status changes and order notes so staff can understand what happened. Do not place customer-sensitive information in internal notes unless it is necessary for the order.
Order sources
- Online-store orders enter through checkout.
- WhatsApp orders can be captured from a conversation.
- Counter sales are created in In-store sales.
- Imported WooCommerce or Shopify orders may be read-only history and can follow different editing rules.