Troubleshooting

A page or button is missing

• Confirm you are in the correct store.
• Ask an owner to check your role and permissions.
• Check whether the feature is included and enabled for the store.
• Open Billing if the interface reports a plan limit.

Store changes are not visible

• Confirm the editor shows Saved.
• Make sure you chose Publish after reviewing the draft.
• Open the correct domain and refresh without an old cached tab.
• Check that the page or section is not hidden.

WhatsApp messages are not sending

• Check Settings → Connections.
• Confirm the template is approved and uses the correct language.
• Check the customer's consent and opt-out state.
• Review the campaign or message status returned by Meta.
• Confirm the messaging balance and Meta account status.

Checkout or payment fails

• Test that at least one delivery rate matches the address.
• Confirm the selected payment method is enabled.
• For gateways, use credentials from the same test/live mode and run Check connection.
• Do not repeatedly retry a live payment without checking whether an order already exists.

Contact support

Use Get help in the dashboard. Include the store name, page, approximate time, what you expected and what happened. Remove passwords, card data, API keys and customer exports before attaching anything.