WhatsApp templates and campaigns
Send an approved message to a selected customer audience and review results.
In Comflo: Marketing → Campaigns
Last reviewed against the Comflo product on November 9, 2026.
Prepare a message template
- 1Open Marketing → Message templates.
- 2Create a template with the correct category, language and message body.
- 3Add variables or buttons only when they are genuinely needed.
- 4Submit it to WhatsApp and wait for approval.
- 5Sync templates if an approved template does not yet appear in Comflo.
Send a campaign
- 1Open Marketing → Campaigns and choose New campaign.
- 2Name the campaign for internal reporting.
- 3Choose an approved WhatsApp template.
- 4Select eligible customers or a customer segment.
- 5Review variables, recipient count, estimated message cost and readiness warnings.
- 6Send or schedule only after the preview is correct.
- 7Open the campaign later to review delivery and response results.
Send responsibly
- Message only customers who have consented to promotional contact.
- Exclude opted-out customers.
- Keep frequency reasonable and content relevant.
- Do not promise revenue or results that cannot be verified.