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WhatsApp

Connect WhatsApp

Connect a WhatsApp Business number before using chats, templates and campaigns.

In Comflo: Settings → Connections

Last reviewed against the Comflo product on November 9, 2026.

Before connecting

  • Use a number your business controls.
  • Have access to the relevant Meta Business account.
  • Confirm which team members should manage connections.
  • Read Meta's consent, template and messaging rules.

Connect the number

  1. 1Open Settings → Connections.
  2. 2Choose Connect WhatsApp.
  3. 3Continue through Meta's secure connection flow.
  4. 4Select or create the correct business and WhatsApp account.
  5. 5Choose the phone number and grant the requested permissions.
  6. 6Return to Comflo and confirm the connection status.
  7. 7Send a test message before running a campaign.

Changing a connection

Do not disconnect a live number during active customer conversations or campaigns. Review templates, automations and team workflows before replacing a connection.

Related guides

Chats and quick repliesWork together in the shared inbox and turn conversations into orders.WhatsApp templates and campaignsSend an approved message to a selected customer audience and review results.WhatsApp automationsBuild guided replies that run when customers choose buttons or options.